Support

CPTED NOW Field & web dashboard

Need a hand? Email support@cpted.now and we'll get back to you. Include your account email and, if it's about a specific report, the report name.

Common questions

How do I sign in?

CPTED NOW uses your organization's Microsoft account to sign in. Tap Sign in and authenticate with Microsoft. If your organization hasn't been set up yet, email us and we'll get you access.

The app can't access my camera, photos, or location.

These are enabled per device. Open Settings → CPTED NOW on your phone and turn on Camera, Photos, Location, and Microphone for the capture features you use.

My observations aren't syncing.

Observations save on your device first and sync to the cloud when you have a connection. Check your network, then reopen the app. If a report still won't sync, email support with the report name.

How do I delete my account?

Email support@cpted.now from your account address and we'll delete your account and associated data. See our Privacy Policy for details.

Privacy

Read how we handle your data in the Privacy Policy.